Return & Refund Policy – Velraj

At Velraj, every shirt, dhoti, and matching set is crafted with premium quality standards and carefully inspected before dispatch. We strive to ensure complete customer satisfaction with every purchase.

Exchange Eligibility

Customers may request an exchange if:

• The product received is damaged during transit
• An incorrect item or size was delivered
• The product has a genuine manufacturing defect

Requests must be raised within 48 hours of delivery with clear photos and order details for verification.

Return Conditions

To be eligible for return or exchange:

• The product must be unused and unwashed
• Original tags, packaging, and invoice should be intact
• Products should be returned in original condition without stains, perfume, alteration, or damage caused after delivery

Velraj reserves the right to reject returns that do not meet the above conditions.

Non-Returnable Products

The following items are not eligible for return or refund:

• Worn or washed garments
• Customized or altered products
• Products purchased during clearance or special sale offers
• Minor color variations caused by photography or display settings

Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days after product inspection and approval.

In certain cases, store credit or exchange may be offered instead of monetary refund depending on product condition and availability.

Exchange Process

Once the returned product passes quality inspection, replacement products will be dispatched based on stock availability.

Customers may be contacted if the requested size or product is unavailable.

Cancellation Policy

Orders can be cancelled only before shipment confirmation. Once an order is dispatched, cancellation requests cannot be accepted.

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an incorrect or damaged product sent by Velraj.

Contact Information

VELRAJ – IMPRESSO CLOTHING
237/VCTV Main Road,
Sathy Road, Erode – 638003,
India

Phone: +(91) 87788 25289
Email: velrajcotton@gmail.com